Payment & Shipping
The following terms and conditions apply for payment and dispatch:
Dispatch conditions
The products are delivered all over the world.
We deliver our products with our shipping partner UPS.
Dispatch costs (excl. VAT) for domestic deliveries to Germany:
For deliveries within Germany, we charge shipping costs on the basis of the order value (gross product value):
From an order value of 30.00 € onwards, we deliver shipments free of cost within Germany.
For orders below 30.00 €, we charge 8.00 € per order within Germany.
Dispatch costs (excl. VAT) for deliveries to foreign countries:
Due to customs regulations British (GB) customers can not order below order volumes of 135 GBP.
For deliveries abroad, we calculate the shipping costs per order depending on the delivery area:
Zone "Europe": The zone "Europa" includes Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Austria, Poland, Portugal (except Azores & Madeira), Romania, Sweden, Slow. Rep., Slovenia, Spain (except Canary Islands, Ceuta & Melilla), Czech. Rep., Hungary
For deliveries to the countries of Zone "Europe" we charge a flat rate of 22.00 € per order.
Zone 5: Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland
For deliveries to the countries of Zone 5 we charge a flat rate of 40.00 € per order.
Zone 6: Albania, Armenia, Azerbaijan, Ceuta, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Canary Islands, Kosovo, Macedonia, Melilla, Moldova, Montenegro, Serbia, Uzbekistan
For deliveries to the countries of Zone 6 we charge a flat rate of 60.00 € per order.
Zone 7: Canada, USA
For deliveries to the countries of Zone 7 we charge a flat rate of 55.00 € per order.
Zone 8: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, Curacao, Dom. Rep., Dominica, Grenada, Guadeloupe, Jamaica, Jungf. (American), Jungf. (British), Cayman Islands, Martinique, Mexico, Monserrat, Puerto Rico, Saba, St. Barthelemy, St. Kitts-Nevis, St. Eustatius, St. Lucia, St. Maarten, St. Vinc. u. Gren., Trinidad Tobago, Turks Caicos-I., Union Island
For deliveries to the countries of Zone 8 we charge a flat rate of 60.00 € per order.
Zone 9: Japan, Singapore, Thailand
For deliveries to the countries of Zone 9 we charge a flat rate of 60.00 € per order.
Zone 10: Australia, Brazil, Indonesia, Malaysia, Mongolia, Philippines, South Korea
For deliveries to the countries of Zone 10 we charge a flat rate of 90.00 € per order.
Zone 11: Argentina, Bahrain, Chile, Costa Rica, Ecuador, Honduras, Israel, Qatar, Colombia, Kuwait, Macau, New Zealand, Oman, Pakistan, Panama, Paraguay, Peru, Saudi Arabia, South Africa, Uruguay, Ver , Arab. Emirates
For deliveries to the countries of Zone 11 we charge a flat rate of 100.00 € per order.
Zone 12: Algeria, Angola, Equatorial Guinea, Ethiopia, Bangladesh, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cook Islands, Djibouti, Ivory Coast, Eritrea, Fiji, French Guiana, French Polyn., Gabon, Gambia, Ghana, Guam, Guinea, Guinea-Bissau, Guyana, Jordan, Cambodia, Cameroon, Kenya, Kiribati, Comoros, Congo, Congo Dem. Rep., Laos, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mariana Islands, Morocco, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Niger, East Timor, Palau, Papua New Guinea, Réunion, Rwanda, Solomon Islands, Zambia, Samoa, Samoa, Senegal, Seychelles, Sierra Leone, Zimbabwe, Sri Lanka, Suriname, Swaziland, Syria, Tahiti, Tanzania, Togo, Tonga, Chad, Tunisia, Tuvalu, Uganda, Vanuatu, Vietnam, Wallis Futuna-I., Central African Republic
For deliveries to the countries of Zone 12 we charge a flat rate of 120.00 € per order.
Customs and import fees for non-EU countries
Deliveries from Germany to non-EU countries are generally subject to import fees (e.g. local import
tax, customs duties, customs clearance fees) once the consignment reaches the destination
country. The customer is responsible for any costs associated with import and customs clearance.
We have no influence on these fees. As customs regulations vary considerably from country to
country, please contact your local customs authority for more detailed information on the applicable
regulations. Please note that as the importer, you are obliged to comply with the relevant customs
regulations of the destination country.
Terms of delivery
As far as no other period is specified in the respective offer, the delivery of good in Germany within 3 - 5 days, for foreign deliveries within 5 - 7 days after conclusion of the contract (with agreed advance payment after the time of your money order).
Accepted payment options
- Payment via credit card
- Payment via PayPal
Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract. In case of questions, please contact us at the contact details mentioned in the Legal Notice.
Important information on returns from non-EU countries
In the event of a return or exchange, please send an e-mail to orders@yellowtec.com in advance.
We will then email you with return instructions.
If you are returning goods from a country outside of the EU, there are important customs
regulations that you need to be aware of.
As the exporter, you are responsible for ensuring that the export customs declaration for returned
or collected goods is accurate and complete. By declaring the return shipment to your local
customs office before returning goods to Germany, you can avoid additional costs arising from
customs duties and taxes after a repair has been carried out.
For further information, please contact your local customs office in advance.
Please note that we cannot be held responsible for any omissions or additional costs incurred as a
result.